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Troubleshooting: Button On Camera Not Capturing Photo

MouthWatch Support
  • Updated

Troubleshooting: MouthWatch Camera Button Not Working

If the button on your MouthWatch camera has stopped working, try the steps below to restore button functionality and continue capturing images.

Method 1 – Confirm MouthWatch Capture Is Running

MouthWatch Capture must be running for the camera button to work. You can confirm this by checking the MouthWatch Capture icon in the lower-right corner of the Windows taskbar.

If the MouthWatch icon has disappeared from your taskbar entirely, MouthWatch Capture may have closed unexpectedly. Go to your Windows Start Menu, search for MouthWatch Capture, and reopen the program. The icon should reappear in the taskbar once the program is running again.

  • The icon should appear blue when the camera is detected.
  • Right-click the icon and confirm your imaging software is selected from the list.
  • If the icon appears orange, make sure the camera is plugged into the computer.

Refer to the imaging software setup guide to confirm the correct selection.

MouthWatch Capture icon examples    

Method 2 – Restart MouthWatch Capture

Restarting MouthWatch Capture can resolve temporary issues with the camera button.

  1. Right-click the MouthWatch Capture icon in the taskbar.
  2. Select Exit.
  3. Open the Windows Start Menu and relaunch MouthWatch Capture.

Right-click MouthWatch Capture icon    Exit MouthWatch Capture    Relaunch MouthWatch Capture from Start Menu

Method 3 – Check Camera Connections

Connection issues can prevent the camera button from working properly.

  • If the camera is connected through a USB hub or extension cable, try removing it.
  • Plug the camera directly into a USB port on the computer and test again.
Quick Tip:
If you use a USB hub, we recommend one that is externally powered with an AC adapter.

Method 4 – Restart the Computer

Restarting the computer can resolve background issues that prevent MouthWatch Capture from responding correctly.

Restart computer icon

Method 5 – Reinstall MouthWatch Capture

If none of the steps above resolve the issue, reinstalling MouthWatch Capture may help.

MouthWatch Capture Downloads and Uninstall Guide Download MouthWatch Button Capture Software 

Need Additional Help?

If the camera button still isn’t working after these steps, our support team is happy to assist.

📧 support@mouthwatch.com
💬 Live Chat: Mon–Fri, 9am–5pm ET
📞 877-544-4342 (Mon–Fri, 9am–5pm ET)

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