Troubleshooting: Blurry, Foggy, or Unclear Images
If your images are not coming out clear, there are a few common causes. This can be related to residue buildup on the camera lens, improper sleeve placement, or (in some cases) imaging software behavior, especially when using Dexis.
Try the steps below based on what you’re seeing.
Method 1 – Clean the Lens
A blurry or foggy image can be caused by residue buildup on the lens or inside the lens housing.
- Using an isopropyl alcohol wipe, gently clean the lens on the camera. Do not press hard, as you do not want excess liquid to come out of the wipe and enter the lens housing.
- If needed, we also recommend using a micro brush to clean inside the lens housing.
For full cleaning instructions, see: Cleaning Instructions
We strongly recommend using isopropyl alcohol wipes for cleaning the camera lens. Other cleansing wipes may damage the lens.
Method 2 – Confirm Proper Sleeve Placement
If your image is blurry only when the sleeve is on the camera, the sleeve may not be fitted correctly. Our sleeves include a clear window on one side that should align with the camera lens for the best image quality.
When putting the sleeve on, make sure the camera lens is facing away from the blue tab.
Method 3 – Dexis Software Behavior
If you are using Dexis imaging software, the issue may be software-related. In these cases, the image may show circular banding or rings, similar to the example below.
If the example above looks like what you are experiencing in Dexis, please reach out to our support team for assistance.
Fogging or blurry images are not covered by MouthWatch’s Limited Warranty Policy and will not be replaced under warranty terms, as it may have resulted from misuse or improper cleaning of the camera device.
Need Additional Help?
If you’re still seeing blurry images after trying the steps above, our support team is happy to assist.
📧 support@mouthwatch.com
💬 Live Chat: Mon–Fri, 9am–5pm ET
📞 877-544-4342 (Mon–Fri, 9am–5pm ET)