If your camera is not being detected by the MouthWatch Capture software or your imaging software it could be due to the camera privacy settings in Windows blocking the use of cameras or a connection issue.
Method 1 - Camera Privacy Settings
Select Start > Settings > Privacy > Camera. In Allow access to the camera on this device, select Change and make sure Camera access for this device is turned on. This setting lets any user on the device choose if they want apps to be able to access the camera.
Note: If you can't change the Camera access setting, you'll need an administrator on the device to turn it on for you.
Note: After turning the camera privacy setting on you may need to unplug the MouthWatch Camera and then plug it back in.
Method 2 - Check Connections
If your camera is plugged into any external USB hub or if it is using an extension cable to extend the length of the cord, either of these could be causing the issue. Try removing the camera from any USB hub or extension cable being used and plug the camera directly into the tower of the PC to test.
Note: When using an external USB hub, we recommend using one with an AC adapter and is powered.