If you have the light switch feature, you can turn your camera lights on or off by holding the capture button for 2 seconds. If you want to turn them back on, just hold the button again for 2 seconds.
To check if your camera has the light switch feature, look at the serial number on the handle. If it starts with an "N", you have the light switch feature. If not, you have an older model that does not have this option.
If the lights on your camera are still not working, whether you have the new light switch feature or not, you can contact us using our live support chat and one of our agents will assist you with troubleshooting the camera.
We respect your time so we offer dedicated tech support specialists during normal business hours, Monday through Friday 9am - 5pm EST. Once we have connected with you, our tech experts will advise you of the next steps.