Troubleshooting: Dexis 10

Common Dexis 10 Issues

Below are common issues we see with Dexis 10 when using a MouthWatch intraoral camera, along with suggested fixes.

Issue 1 – Black Screen When Launching the Camera

If the camera displays a black screen in Dexis 10, Dexis may be defaulting to a webcam or integrated camera on the PC.

• Open Device Manager and disable the webcam or integrated camera.
• Reopen Dexis 10 and launch the camera again. Dexis should now default to the MouthWatch camera.

Issue 2 – Button Works but Dexis Freezes After Capturing

If the capture button works but Dexis freezes after taking an image, verify that the correct Dexis mode is selected in MouthWatch Capture.

• Right-click the MouthWatch Capture icon and confirm Dexis 10 is selected.
• If you have an older version of MouthWatch Capture, you may need to select T instead of Dexis 10.

Issue 3 – DirectShow Error When Launching the Camera

If you see a DirectShow error message when launching the camera, confirm that VMR9 Rendering is unchecked in the Dexis video settings.

Need Additional Help?

If you are still running into issues in Dexis 10, our support team is happy to assist.

📧 support@mouthwatch.com
💬 Live Chat: Mon–Fri, 9am–5pm ET
📞 877-544-4342 (Mon–Fri, 9am–5pm ET)