Troubleshooting: Eaglesoft/Patterson

MouthWatch Support

March 17, 2026 16:26
Updated

Common Eaglesoft / Patterson Issues

If you are using your MouthWatch camera with Eaglesoft or Patterson software, the troubleshooting steps below can help resolve some of the most common issues.

Issue 1: Camera button is not taking a photo

Make sure MouthWatch Capture is running and set to Eaglesoft. Right-click the MouthWatch Capture icon and confirm that Eaglesoft is selected.

MouthWatch Capture icon menu Eaglesoft selected in MouthWatch Capture

Issue 2: Camera freezes immediately when opening

Verify that Standard Windows Driver Model Device is selected as the capture card in Eaglesoft video settings.

From the Eaglesoft home screen:

Step 1: Click File > Preferences

Step 2: Click the X-Ray tab

Step 3: Click the Video button at the bottom

Step 4: Verify the capture card is set to Standard Windows Driver Model Device

Eaglesoft preferences menu X-Ray tab in Eaglesoft Video settings in Eaglesoft

Issue 3: Camera opens to a black or white screen

With the camera open, click Setup. From the setup page, uncheck Use Video Mixing Renderer, then click OK.

Camera setup menu Use Video Mixing Renderer setting

For more general troubleshooting tips, visit our Help Center here:

Troubleshooting Your Intraoral Camera, MouthWatch Help Center

Need Additional Help?

📧 Email: support@mouthwatch.com
💬 Live Chat: Mon–Fri, 9am–5pm ET
📞 877-544-4342 (Mon–Fri, 9am–5pm ET)