If you are accessing a computer remotely (via Remote Desktop or as a thin client), MouthWatch intraoral cameras have to be configured with USB device redirection inside the virtual desktop.
If you are using a Citrix portal, here is a step by step guide that can help integrate and make use of MouthWatch intraoral cameras virtually, found here.
If you are using a Windows computer, you can also use Microsoft RemoteFX USB redirection feature. For more information on how to set this up, click here. Remote Desktop may allow this to happen in a more recent version.