If you are accessing a computer remotely (via Remote Desktop or as a thin client), MouthWatch intraoral cameras have to be configured with USB device redirection inside the virtual desktop.
If you are using a Citrix portal, here is a step by step guide that can help integrate and make use of MouthWatch intraoral cameras virtually, found here.
If you are using a Windows computer, you can also use Microsoft RemoteFX USB redirection feature. For more information on how to set this up, click here. Remote Desktop may allow this to happen in a more recent version.
While MouthWatch intraoral cameras can function in these specialized setups, please note that our support team does not provide assistance with configuring the camera for remote or virtual environments. The cameras are designed to be connected directly to the PC they are being used with.