To begin composing a message, navigate to the Messages Page and click “New Message”.
|Note: Messaging can also be initiated from the Quick Create buttons on your Dashboard.|
Type the recipient in the provided field.
You can also begin messaging by opening a previous chat if you already have a messaging history with the recipient.
Note that providers and patients are located separately in the chat list with the provider’s status indicated with a red dot (offline) or a green dot (online).
Once you have selected the recipient, begin composing your message.
TeleDent secure messaging allows you to send the following:
- Text message
- Audio memo (50MB limit)
- Short video recording (50MB limit)
- Uploaded document
- Patient clinical data
To send a text message, simply type in the messaging box.
To send an audio message, click the audio message icon.
Record your message, give it a title, and click “Attach.”
To send a video message, click the video message icon.
Record your video and then click “Attach”.
To upload files to a message, click the upload icon and open the desired file from your device.
To include collected patient data in your message, click the collected data icon.
If you are messaging a patient, their data will automatically appear in a pop-up window.
If you are messaging a provider, you must select a specific patient before accessing their data.
Select the desired data and click “Add Attachment(s).”
When you are ready to send, click the send icon.
Your message will now appear in your message history with the associated provider or patient.
Note: If you send a message to another provider, they will receive a notification and the message will appear in their TeleDent messages.
If you send a patient a message, they will receive an email notification and the message will also appear in their TeleDent messages.