Troubleshooting: Camera Captures Images but Live Video Is Blank
In some cases, the MouthWatch camera may stop displaying a live video feed. You may still be able to capture images successfully, but cannot see where the camera is aimed before taking the photo.
Follow the steps below to restore the live video feed.
Step 1 – Close the Camera and Open File Explorer
First, make sure the camera window is completely closed.
To open File Explorer, right-click the Windows Start menu and select File Explorer. On older versions of Windows, this may appear as Windows Explorer.
Step 2 – Navigate to “This PC”
In the left-hand navigation pane, click This PC.
Step 3 – Open the (C:) Drive
Under Devices and drives, locate the drive labeled (C:), typically named Local Disk (C:).
Double-click the drive to open it.
Step 4 – Open the Program Files (x86) Folder
From the list of folders, double-click Program Files (x86).
Step 5 – Open the MouthWatch Capture Folder
You must have the MouthWatch Button Capture software installed for this folder to appear.
If it is not installed, download and install it first: Install MouthWatch Capture
Once installed, open the MouthWatch Capture folder.
Step 6 – Open the “Files” Folder
Inside the MouthWatch Capture folder, double-click Files.
Step 7 – Open the “Dentrix Image Fixes” Folder
Locate and open the Dentrix Image Fixes folder.
Step 8 – Run the White Screen Fix
Double-click Whitescreenfix_x64.
If prompted by Windows, click Yes to allow the fix to run.
Step 9 – Reopen the Camera
Open your imaging software and launch the camera again.
The live video feed should now be restored, and you can take photos as usual.
Additional Notes
If you receive a Windows permission or access error while running the fix, you may need to log into a Windows Administrator account.
This may require assistance from your IT department.
Need Additional Help?
If the issue persists, our support team is happy to assist.
📧 support@mouthwatch.com
💬 Live Chat: Mon–Fri, 9am–5pm ET
📞 877-544-4342 (Mon–Fri, 9am–5pm ET)