A patient must receive and accept an invitation to the Patient Portal in order to enable secure messaging. You can invite the patient to the Patient Portal when you first create the patient record or anytime thereafter by going to their Account tab in their Patient Record.
When creating the initial patient record, enter a valid email address or SMS number and select the option to “Invite to Patient Portal.”
TeleDent will automatically send an email invitation or text notification to the patient with instructions on how to set up an account.
Once an invitation has been sent, the patient details page will set the status of their invitation to “Invitation Pending.”
Resend the invitation by clicking “Resend Email.”
Once they’ve accepted the invitation, their status will be updated to “Registration Complete” and messaging will be enabled.
If you don’t initially invite a patient to the Patient Portal, you can do so later by accessing their patient details from the Patients Page, entering their email address, and clicking “Invite Patient to Register.”
To read more about creating a new patient in TeleDent, click here.
To read more about how a patient activates their Patient Portal, click here.
Download Patient Instructions and User Guides below